Privacy Policy

Last Updated: 12/1/2019

At Jewels by Felicia, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or interact with us in any other way.

By using our website, you consent to the collection and use of your personal data as described in this Privacy Policy. If you do not agree with this policy, please refrain from using our website.

1. Information We Collect

We collect two types of information from our customers:

A. Personal Information You Provide

When you make a purchase, create an account, sign up for our newsletter, or contact us for customer support, we may collect the following personal information:

Name
Email address
Phone number
Billing and shipping address
Payment information (credit card details, PayPal, etc.)
Order history
Account login details (username, password)
Social media handles (if you choose to interact with us on social media)

B. Information We Collect Automatically

When you visit our website, we may collect certain information automatically through cookies and tracking technologies. This includes:

IP address
Device information (e.g., browser type, operating system)
Website usage data (e.g., pages visited, time spent on the site, referral URLs)
Location data (if you provide permission)

2. How We Use Your Information

We use the information we collect from you for several purposes:

To process your orders and provide the products or services you request
To improve your shopping experience on our website (e.g., customizing content, recommendations)
To communicate with you, including sending order confirmations, shipping updates, and promotional materials (you can opt-out of marketing communications at any time)
To provide customer service and support, including responding to inquiries or resolving issues
To analyze and improve our website (e.g., through analytics to enhance user experience)
To comply with legal obligations and enforce our policies (e.g., fraud prevention, legal compliance)

3. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for their marketing purposes. However, we may share your information in the following circumstances:

Service providers: We may share your information with trusted third-party vendors and service providers who help us operate our website and business, such as payment processors, shipping carriers, and email marketing platforms. These parties are contractually obligated to protect your data.
Legal requirements: We may disclose your information if required to do so by law, such as complying with a subpoena, court order, or other legal process.
Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files that are stored on your device when you visit a website. We use cookies to:

Remember your preferences and shopping cart items
Track your activity on our website
Analyze website traffic and performance
Deliver targeted advertising (if you have opted in)

You can manage cookie preferences through your browser settings. However, disabling cookies may impact certain features and functionality of our website.

5. Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include using encryption technology (e.g., SSL) to secure transactions and employing security protocols to safeguard our database.

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

6. Your Rights and Choices

You have the right to:

Access and update your personal information. You can view and edit your account details anytime by logging into your account.
Opt-out of marketing communications. If you no longer wish to receive promotional emails from us, you can unsubscribe at any time by clicking the “unsubscribe” link in the email.
Request deletion of your personal data. If you wish to delete your account or any personal information we hold, please contact us at support@jewelsbyfelicia.com.
Request a copy of your personal information. If you would like to receive a copy of the data we hold about you, please contact us.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting requirements. Once your personal data is no longer needed, we will securely delete or anonymize it.

8. Third-Party Links

Our website may contain links to third-party websites or services, such as social media platforms or partners. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites before providing them with your personal information.

9. Children’s Privacy

Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately, and we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and the “Last Updated” date will be revised accordingly.

11. Contact Us

If you have any questios or concerns about this Privacy Policy, or if you would like to exercise any of your rights under this policy, please contact us:

Email: support@jewelsbyfelicia.com
Phone: +1 (341) 206-3021