Terms & Conditions

At Jewels by Felicia, we are committed to providing you with the best customer experience possible. Whether you have a question about your order, need assistance with a product, or have any other inquiries, our dedicated customer service team is here to help.

How Can We Assist You?

If you need help or have any questions regarding your order, returns, exchanges, or products, don’t hesitate to reach out to us. We’re here to ensure your experience with us is seamless and enjoyable.

Contact Us:

Email: support@jewelsbyfelicia.com
Phone: +1 (341) 206-3021

Our team is available to assist you Monday to Friday, 9:00 AM – 6:00 PM (EST). We aim to respond to all inquiries within 24-48 hours.

Frequently Asked Questions (FAQs):

1. How can I track my order?
Once your order has shipped, you will receive an email with tracking information. You can use the tracking number to follow your package’s journey to you.

2. How do I return or exchange an item?
Please refer to our Return & Exchange Policy for instructions on how to return or exchange your item. If you need assistance, contact us via email or phone, and our team will guide you through the process.

3. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment methods. For a full list of payment options, please visit our Payment Information page.

4. Do you offer gift wrapping or custom engraving?
Yes! We offer both gift wrapping and custom engraving on select items. For more details, please reach out to us directly or visit the product page for specific options.

Need Help?

If you need further assistance, feel free to contact us directly. We’re happy to help with any questions or concerns.